You can order 24 hours a day via our website www.etikauniformso.co.uk or e-mail your order to info@etikauniforms.co.uk. Alternatively, you can call our sales office on 0191 492 8215 during the hours of 9.00am to 5.00pm Monday to Friday. During Bank Holiday weekends, we are closed Saturday, Sunday and Monday.


We have several delivery and collection options:
1. Delivery by Royal Mail.
2. Collect from etika Head Office
3. Collect from school

Delivery by Royal Mail
Most of the products we have on our website are in stock at our premises, therefore we can process your order very quickly. However, due to our unique supply chain some items will have to flew in from our supplier. Therefore, our aim is to deliver orders to UK mainland addresses up to 21 days of your order being placed. We endeavour to process your order as quickly as possible and as a result your order may arrive earlier than estimated.

Many of our local customers choose this option. As soon as your order is ready for collection, we will send you an email or text to let you know. Your order will be available to collect from our premises in Birtley during our opening times Monday to Friday 9am to 5pm Please note that we are closed Saturday, Sunday and Mondays during Bank Holidays.

Collect from School
Some schools have a special “Free Delivery to School” arrangement. There will be regular deliveries to your school office. Once your order has been delivered to your school, we will notify you via text or email.

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Company’s premises unless otherwise agreed. Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery. All shortages, damages or non-delivery of goods must be notified to us by telephone within three working days and confirmed in writing within five working days of despatch. Claims for shortages or non-delivery must be supported by the carriers consignment or proof of delivery note on which the goods have been signed for as unchecked, short, or damaged as appropriate. By arrangement all deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery if there is a discrepancy. 

All deliveries should also be signed for as unchecked, damaged or both, if apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person, when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such.

No claims for shortages or damages will be entertained unless goods are checked at the time of delivery in the presence of the carrier’s employee. While every effort will be made to despatch goods on time, no responsibility will be accepted for late or non-delivery, or for any consequential loss whatsoever.

Goods despatched to any third party at the purchaser’s request are entirely at the purchasers risk, and it is the purchasers responsibility to ensure that goods are correct in every respect before any processing of the goods commences.

Payment Methods

BACS is our preferred method and has many benefits – it automates regular payments, reduces time and cost. Contact our Credit Management team to discuss in more detail.

BACS, Cash/cheque or credit card payment with order or on collection non account customers, 30 days net from date of invoice on approved accounts. We are pleased to open a credit account subject to approved trade references (please request an account opening form)


All adult sizes plus VAT at the rate ruling at the time of delivery. Child sizes zero rated. Certain larger children’s sizes may be VAT applicable. etika Clothing Limited will adhere to all relevant VAT legislation on safety footwear.


Collections can be made from our shop between 9.00am-5.00pm Monday to Friday

Opening hours

The Office is open from 9.00am-5.00pm Monday to Friday 

All products, goods, and services supplied by etika Clothing Limited ‘the Company’ are on the express understanding that the purchaser agrees to the Company’s main and full Terms and Conditions of Sale.

Order details and Terms and Conditions of Sale cannot be varied except by written authorisation signed by a director of the Company.

etika Clothing Limited retain the right to change its Terms and Conditions of sale.


etika Clothing Limited retain the right to change prices, carriage costs and specifications without prior notification. We will not accept any liability or third-party loss in the event we change prices, carriage costs or specification without notification.


Sizes, measurements and descriptions of goods are for guidance only and the company cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. The Company will accept no responsibility if instructions are not followed precisely.

Size, style, fabric content, specification, quality, colour and suitability for chosen purpose should be checked by the purchaser on receipt of the goods. While every effort is made to ensure consistency of colours and shades, variation may occur from one dye batch to another and the Company will accept no responsibility for such variation. Goods should be checked upon receipt. Worn, printed, embroidered or otherwise processed goods cannot be returned.

Returned Goods

All sales are final. The Company does not trade on a ‘sale or return’ basis. We do accept returns subject to the following conditions being met:

Proof of purchase (relevant invoice and despatch note number required).

Returns Form must be obtained prior to return of goods.

All goods must be returned in good condition, not processed and unwashed. We do not allow goods to be returned if worn.

etika Clothing Limited retain the right to refuse returned goods should the company deem them to be unsuitable for resale.
Embroidered goods will not be accepted back for returns under any circumstances.

Goods cannot be returned after 30 days from date of receipt. 

Returns carriage charge is at the customers expense unless the item is faulty, or the wrong item has been delivered.


Credit will not be extended to the purchaser unless approved in writing by the Company.

Where credit has been granted, payment is due within thirty days of the invoice date unless otherwise agreed in writing. Where no credit is granted, payment is due immediately on the invoice date.

Goods will not be despatched when a purchaser’s account is overdue, or the credit limit has been exceeded. Returned or represented cheques will incur a charge of £50 representation. The Company reserves the right to charge interest at the rate of 2% per calendar month or part thereof on all overdue sums, and such interest will remain payable after any court judgement.

Overdue Payments via a Credit Card: In the event of a customer wishing to pay off their overdue credit account, the company will impose a charge of 1.5% for payments over the agreed normal credit terms. There will be no additional charge if paid before normal credit days.

Ownership of Goods

Title of goods shall not pass to the purchaser until the sum due under invoice for those goods is paid in full to the Company.

Until title has passed to the purchaser, the purchaser shall not deal with or dispose of the goods other than in its normal course of business, and until such time the Company reserves the right to enter onto the premises of the purchaser or its agent or customer to repossess all or part of the goods, without prejudice to any other legal remedy available to the Company.


Risk in the goods will pass to the purchaser immediately upon delivery, which unless otherwise agreed means delivery at the Company’s premises to the appointed or agreed carrier, or otherwise to the purchaser or its agent in person.

Risk in the goods will pass to the purchaser immediately upon delivery, which unless otherwise agreed means delivery at the Company premises to the appointed or agreed carrier, or otherwise to the purchaser or its agent in person.


Until title passes to the purchaser it shall indemnify the Company against all loss or damage to the goods, including damage in transit, or depreciation in the value of the goods.


MISTAKES ARE POSSIBLE: All goods should be checked upon receipt, as worn, embroidered, washed or otherwise processed goods cannot be returned.