etika are more than pleased for customers to return garments if the following
conditions are met:
• That garments are returned as new and in the same state as they were
received within 14 days of purchase (unless faulty)
• That garments must be unworn with labels still attached (unless faulty)
• That garments must be unwashed (unless faulty)
Once we are in receipt of the returned item(s), please allow 7 working days for a
credit to be raised against your account or a refund to be issued.
We are unable to accept returns for garments that have been personalised with a
name unless the garment is faulty.
Simply download our Returns Form, complete and return your garment(s). We
strongly recommend that customers obtain a proof of posting receipt from their Post
Office if this service is used. If we have no record of a return and a proof of posting
cannot be produced, then a claim must be made by the customer against Royal Mail.
etika will not be held responsible for any item(s) that do not reach us.
For items sent incorrectly against your order, please return the item(s) to us stating
the reason for the return then re-order and pay for the correct product via the
website/over the phone. Once we are in receipt of the returned item(s), an email will
be sent confirming receipt of the returned garments, following this a refund will be
processed. Please allow up to 7 working days for a refund to be issued.
All worn items returned for inspection must be washed and in clean condition. Items
returned as faulty within 3 months of purchase will be inspected and if considered to
be faulty due to a manufacturer fault will be replaced like-for-like or refunded at the
purchase price. Items over 3 months old will be dealt with at the discretion of etika.